Omnia Physio (previously Sydney Physiotherapy and Injury Clinic) is committed to protecting your privacy and ensuring the security of your personal and health information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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What information we collect

We may collect personal and health information including (but not limited to):

• Name, address, phone number, and email address

• Date of birth and emergency contact details

• Medical history, injury details, treatment notes, and clinical assessments

• Referral information from healthcare providers

• Payment and health fund details

This information is collected for the purpose of providing physiotherapy services and managing your care.

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How we collect information

Information is collected directly from you, or from authorised third parties such as referring practitioners, insurers, or health funds. Information may be collected in person, via forms, online bookings, email, or telephone.

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Use and disclosure of information

Your information is used to:

• Provide and manage physiotherapy treatment

• Communicate with you regarding appointments and care

• Process payments and health fund claims

• Meet legal, regulatory, and professional obligations

We will not disclose your personal information without consent unless required or authorised by law.

 

Data security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. Records are stored securely using password-protected systems and encrypted clinical software.

 

Access and correction

You may request access to, or correction of, your personal information at any time by contacting us directly.

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Complaints

If you have concerns about your privacy, please contact us. Complaints will be handled in accordance with our obligations under the Privacy Act.

 

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Contact:
Omnia Physio (Previously Sydney Physiotherapy & Injury Clinic)

Located inside My Health Potts Point
Shop 6, 111-139 Darlinghurst Rd,

Potts Point, NSW
Email: info@omniaphysio.com.au
Phone: (02) 9161 8028